Welcome to IPT Support

This website is here to provide you with resources you can use to keep your VisionHawk systems up and running well.  Direct support is provided on an hourly basis.  The support website is designed to supplement that service, and to act as a place to answer commonly asked questions.

This site started as a subscription service, but it is now open to all VisionHawk customers in the hope that it will streamline the service we are able to provide, and minimize unnecessary repetition.

Let us know what your questions are by making comments on this page.  We will answer questions by creating posts.  To make comments it is necessary to register with the site.  After we have verified your status as a VisionHawk customer, we will grant full access to the site.

Also, please note that there is a Twitter account associated with this website, which you can access by clicking the Twitter icon on the upper right of the page.  It will include information about any updates and new posts.  It is also another way to submit questions.

  • #1 written by Brian
    about 3 years ago

    Wanting to know if we can still get replacement parts such as body mics, and if anyone still services them since it appears that the company went out of business.

    • #2 written by admin
      about 3 years ago

      Yes we provide repairs, used systems, and software support.

  • #3 written by dpw
    about 3 years ago

    having trouble “syncing ” microphone or remote control on our visionhawk in car camera systems . Are proper instructions or technical manuals available ?

    • #4 written by admin
      about 3 years ago

      I’m going to defer to Debbie on this one. I’ve e-mailed her your question, I know there is a “tech tip”, but I’m not sure it has the detail you are looking for. I will e-mail it to you just in case it helps, and then work on getting the rest of the tech tips published on this site.

  • #5 written by Bryan
    about 3 years ago

    We are replacing our computers with new computers with Windows 7. What problems will I run into?

    • #6 written by admin
      about 3 years ago

      Sorry, I just saw your message. The main issue you will run into is if you have 64-bit WIndows 7. In that case, you just have to be sure to use the 32-bit control panel app for setting up the ODBC database connection. Other than that, it works just fine.

  • #7 written by walter kazmer
    about 3 years ago

    hello deb and brian
    greetings from wisconsin!

    hey if you could give me a call i have some work for you all , transmitters, dvr’s,and a few vhc’s. also need trans batteries if available.

    • #8 written by admin
      about 3 years ago

      Hi Walter, I’ll make sure Debbie gets your messages.

  • #9 written by walter kazmer
    about 3 years ago

    hello again
    I have forgotten how to change the pre-record time. can you help?

    I hope you can help. mcso is not giving up on the system as of yet. and will not be purchasing a new system for a while.

  • #10 written by Rick Powell
    about 3 years ago

    Do you have an install manual for wireless downloads and install manual for installation in vehcile

    • #11 written by admin
      about 3 years ago

      I have forwarded your request to Debbie. We do have some “tech tip” documents, some of which are posted on this website, but nothing exactly like what you are looking for. Debbie should be able to help you out, though.

  • #12 written by walter kazmer
    about 3 years ago

    Thank you IPT Support for the fast responce and the information you have provided. I am so glad I ran an internet search and found you! We were so worried about support for our 50 units, I believe now, I will be able to get a good nights sleep once again.

    Thank You from Wisconsin!!

    • #13 written by admin
      about 2 years ago

      Glad we could help!

  • #14 written by Debbie Moore
    about 2 years ago

    #9 questions answer: pre-record time is defined by the resolution set on the front camera; for example, CIF will have 60 sec pre-record, 640×400-40 sec and D1 will be 30 seconds. Thanks Walter !!!

  • #15 written by tldeitz
    about 2 years ago

    I have a problem with a unit in a car in that the light bar activation shows on the display as being active (with the L being illuminated) but it does not start the camera recording. Any ideas or suggestions?

  • #16 written by Richard Byrne
    about 2 years ago

    I am trying to see if you have a MAC player for the vhviewer.exe.

    • #17 written by admin
      about 2 years ago

      Unfortunately, we don’t. Your best bet would be to run in within Windows XP in a virtual machine using something like VirtualBox on your MAC. If there is sufficient value in having a MAC version, we could discuss a plan for porting it, but I imagine the cost would probably not be worth it to you.

  • #18 written by Rick Willey
    about 2 years ago

    Are there software upgrades available to allow viewing of videos that have previsously been burned to disc that are no longer viewable on more current OS systems( i.e. Win7, etc)?

    • #19 written by admin
      about 2 years ago

      Yes, I will follow up with an e-mail.

  • #20 written by Brandon Roberts
    about 2 years ago

    Hello, I am attempting to install the VisionHawk client on a 64-bit Windows 7 PC, I have gone through the ODBCAD32.exe fromthe SysWOW64 folder manually and setup the ODBC connection which test successful, however, when launching the program I get a “Query1: Cannot perform this operation on a closed dataset.” error, any ideas on how to resolve this?

    • #21 written by admin
      about 2 years ago

      You probably also need to set up the Borland database layer to point to it as well. Be sure that the database name is set properly in particular. If need be, we can set up a remote support session to get it solved.

      • #22 written by Brandon Roberts
        about 2 years ago

        Still no luck, I have opened the BDE (32-bit) and went to the IPTData Database, right clicked and hit ODBC Administrator and linked that to the SysWOW64/ODBCAD32.exe and that worked, however I’m still getting the “Query1″ error when launching the VHSS.

        • #23 written by admin
          about 2 years ago

          Glad I could help you get up and going again…

  • #24 written by Bettye Taylor
    about 2 years ago

    Is there anyone in Florida who actually can service the Visonhawk system. We currently have removed it from patrol cars because the harddrives went bad in the units. Was wondering can these be fixed or replaced?

    • #25 written by admin
      about 2 years ago

      It is possible to get the units repaired. I will send an e-mail and put you in touch with someone who can do that.

  • #26 written by Joshua Jones
    about 2 years ago

    I am looking for replacement batteries for the SST-24 mics. It appears Ultralife no longer makes the UBP005.

    I have tried two options: an HTC Innovation cell phone battery that worked but was larger than the original and required modification of the mic; and a UBC581730 replacement battery that was advertised to be a replacement for the Ultralife UBP005 that would charge but would not sync with VisionHawk.

    If there is a reliable replacement battery available, please advise. Thank you.

    • #27 written by admin
      about 2 years ago

      I’ve forwarded your request on to someone who may be able to help with this.

  • #28 written by Brent Jackson
    about 2 years ago

    Is there a way to get the operating software if I buy a system off Ebay???

  • #29 written by Chris K
    about 2 years ago

    Is the software still available? I have several of these i would like to get running again. Thanks

  • #30 written by Mark Matthews
    about 1 year ago

    Looking for manuals for the IPT Vision Hawk system. Installation and User manuals would be a great help. I am trying to support one of my customers that has a number of these systems in their vehicles.

    • #31 written by admin
      about 1 year ago

      Yes, I will follow up with you in an e-mail

  • #32 written by tldeitz
    about 1 year ago

    I have an officer reporting that when his camera is operational (and his car is turned off) that when he restarts his car, it seems to reboot the camera system. Any ideas on the cause and possible fix for this problem?

  • #33 written by doug weimer
    about 1 year ago

    can someone send me a wiring schematic for my wdn-2308x-itp? just the wires leaving the camera.

  • #34 written by Gunter Klauser
    about 11 months ago

    I’m trying to refurbish some older Vision Hawk systems

    Problem
    I can not get image from the CCD camera on to the Weldex

    System boots up but the hard drive has been wiped clean.

    Your help is need thank you for your time.

    • #35 written by admin
      about 11 months ago

      The system boots from a compact flash card. The system only records video onto the hard disk. I’ve forwarded your request to someone who has spare parts you may need. Is this for a new installation, or just maintaining an existing one?

    • #36 written by admin
      about 11 months ago
    • #37 written by Debbie Moore
      about 11 months ago

      Hello Gunter, I need to get some specific information about the system so I can look it up in my files. Could you please email me the serial number on the overhead unit? It should be on the backplate where the main harness plugs in and should start with a 6 …my email is DeborahMoore@live.com Thanks, Debbie

  • #38 written by Brian Bischoff
    about 9 months ago

    Is this site still active? I need some help installing my vision hawk camera system.

    • #39 written by Brian Bischoff
      about 9 months ago

      I’m sorry also a manual if you have them please. Thank you.

    • #40 written by admin
      about 9 months ago

      Hi Brian, yes we’re still around. I’ll follow up in an e-mail.

  • #41 written by Jim Hune
    about 9 months ago

    I have 80 of these need a manual if i can get one,
    Thank you, Jim

    • #42 written by admin
      about 9 months ago

      Hi Jim,

      I’ll e-mail you the manuals I have.

      • #43 written by Jim Hune
        about 9 months ago

        Thanks for the manuals,

        When I try to download files, I get an error message
        says not setup for me to download see administrator…..
        any ideas, also I need server software where can I get it,

        • #44 written by Jim Hune
          about 9 months ago

          This is what is says 503: Basic File Downloads are NOT enabled yet. Please contact Support for assistance. If you are the site owner, please configure: s2Member -› Download Options -› Basic Download Restrictions

        • #46 written by admin
          about 9 months ago

          Looking into it…

  • #47 written by Jim Hune
    about 8 months ago

    Do you have the key codes for keys so i can get them made. Need all 3 if you have them. These were Columbus Pd Units.

  • #48 written by Reg Holland
    about 8 months ago

    I have a dozen of the WDN-2308x units that need repair. Is there anyway of obtaining a manual or at least a camera connector pin out.
    Thank you, rjh121

    • #49 written by admin
      about 8 months ago

      There is a manual in the VHSS download, but I’m not sure it has the information you’re looking for. I will see what I can find.

  • #50 written by Shae Tomkiewicz
    about 8 months ago

    Any chance I could get a manual emailed? Trying to get some clients installed to new computers and having a pain of a time. Heck, even old clients are having issues viewing the videos.

    • #51 written by admin
      about 8 months ago

      See the download mentioned below for VHSS – it includes a PDF manual.

  • #52 written by Jim Hune
    about 1 week ago

    Any vision hawk parts ??
    I am seeking monitors 10-25 of them

  • #53 written by Jim Hune
    about 1 week ago

    We have the : L3 Flashback Software
    And DP-2 Software available as well.
    If any one interested or needs them.

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